Troubleshooting page for GandiMail.
Get help on error messages you may have received.
Check the corresponding error message for more information.
See what you can do about it and how to resolve the issue.
Reject for policy reason. RULE1_1
A possible virus or malware has been detected
Help & steps to solve the problem are in Gandi's DocumentationReject for policy reason. RULE2_1
Message considered as phishing either by heuristic analysis or a suspicious link found in it.
Help & steps to solve the problem are in Gandi's DocumentationReject for policy reason. RULE2_2
Message considered as a potential scam by heuristic analysis.
Help & steps to solve the problem are in Gandi's DocumentationReject for policy reason. RULE3_1
A suspicious commercial email was detected.
Help & steps to solve the problem are in Gandi's DocumentationReject for policy reason. RULE3_2
Gandi detected a high spam probability score.
Help & steps to solve the problem are in Gandi's DocumentationGreylisted for %s seconds
The mail server will retry automatically after a short delay. No action is needed on your part.
sasl_rate_limit per %
blocked you maybe infected
Your computer may be infected by a trojan or virus. You should clean and secure your system.
blocked using sbl-xbl.spamhaus.org
Your current IP address has been been listed in the dnsbl by spamhaus. Please follow the link to the spamhaus website that is provided in the error message to request that your IP address be taken off the list. If you don't understand, please ask to your local system administrator.