Troubleshooting page for Gandimail.

Get help on error messages you may have received.

Check the corresponding error message for more information..

See what you can do about it and how to resolve the issue.

Reject for policy reason. RULE1_1

A possible virus or malware has been detected

Help & steps to solve the problem are in Gandi's Documentation
Reject for policy reason. RULE2_1

Message considered as phishing either by heuristic analysis or a suspicious link found in it.

Help & steps to solve the problem are in Gandi's Documentation
Reject for policy reason. RULE2_2

Message considered as a potential scam by heuristic analysis.

Help & steps to solve the problem are in Gandi's Documentation
Reject for policy reason. RULE3_1

The mail was suspected of being spam based on email policies.

Help & steps to solve the problem are in Gandi's Documentation
Reject for policy reason. RULE3_2

Gandi detected a high spam probability score.

Help & steps to solve the problem are in Gandi's Documentation
Greylisted for %s seconds

The mail server will retry automatically after a short delay. No action is needed on your part.

sasl_rate_limit per %
Excessive use of our outgoing mail server. Don't use our SMTP for automated processes.
blocked you maybe infected

Your computer may be infected by a trojan or virus. You should clean and secure your system.

blocked using sbl-xbl.spamhaus.org

Your current IP address has been been listed in the dnsbl by spamhaus. Please follow the link to the spamhaus website that is provided in the error message to request that your IP address be taken off the list. If you don't understand, please ask to your local system administrator.